Terms of Service.

DS Digital provides custom software development, web development, AI solutions, automation, mobile applications, business systems, integrations, digital products and related development services. The exact scope, deliverables, timeline and requirements for each project are agreed with the client before development begins.

Individual projects may be governed by a written proposal, quotation, statement of work, project agreement or other written confirmation. These documents define the agreed scope, deliverables, pricing, payment schedule, timeline and any project-specific requirements.

Payment terms are agreed before work begins and may vary depending on the size and structure of the project.

• Payments may be divided into project milestones
• Invoices are payable according to the agreed payment schedule
• Development may be paused where agreed payments are overdue
• Additional work outside the agreed scope may be quoted separately

Unless otherwise agreed in writing, ownership of custom project deliverables is transferred to the client once all amounts due for those deliverables have been paid in full. Third-party software, frameworks, libraries, APIs, services and other components remain subject to their respective licences and terms.

Clients are responsible for providing the information, content, approvals, access and feedback reasonably required to complete a project.

Delays in providing required information, approvals, access or feedback may affect the agreed project timeline. Clients are also responsible for ensuring that materials supplied to DS Digital do not infringe the rights of third parties.

Requests that materially change the agreed scope of a project may require an updated quote, timeline or project agreement. DS Digital will communicate significant scope changes with the client before proceeding with additional chargeable work.

Information shared by a client in connection with a project will be treated as confidential where reasonably understood to be confidential. We will not intentionally disclose confidential project information to unrelated third parties except where necessary to provide the agreed services, with permission, or where required by law.

Some projects may use third-party services such as hosting providers, payment platforms, APIs, communication tools, AI services or other external technologies. These services may have their own terms, pricing, availability and privacy policies. DS Digital is not responsible for changes or outages caused by third-party providers.

To the extent permitted by applicable law, DS Digital will not be responsible for indirect, incidental or consequential losses arising from the use of a delivered system. Clients should maintain appropriate backups of important business information and data.

These terms are governed by the laws of the Republic of South Africa, unless otherwise agreed in writing. Any dispute will first be approached in good faith with the aim of reaching a practical resolution.